PRIVACY POLICY

If you are a new ELD PRO SOLUTION subscriber on or after August 21, 2017, or if you use the Site on and after this date, this Privacy Policy applies to you.

We have updated our Privacy Policy to make it more modern and easy to understand, and to bring ELD PRO SOLUTION, ELD PRO SOLUTION POD/PAPS/PARS/BOL/Equipment, ELD PRO SOLUTION customers under a single uniform privacy policy. This update is primarily meant to bring our customers under one privacy policy, regardless of the ELD PRO SOLUTION services you use. In addition, we have modernized our disclosure policy by outlining our use of social media, mobile, and online analytics information. We also describe in more detail how we collect and receive personal information from third parties.

Your privacy is important to ELD PRO SOLUTION Inc. (referred to as “ELD PRO SOLUTION”, “we” or “us” in this Privacy Policy).

This Privacy Policy explains how we collect, receive, store, use, and disclose your personal information. 

When you use eldprosolution.com, when you sign up for and use our Fleet Management services, when you purchase a GPS or an ELD piece of equipment, when you use ELD PRO SOLUTION through our mobile and browser-based apps, and all related sites, widgets, tools, apps, data, software, APIs and other services provided by ELD PRO SOLUTION (the «Services»), you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy and we cannot tailor our use of your personal information to your satisfaction, please do not use this Site or purchase, order, or use our Services.

SUMMARY OF PRIVACY POLICY

The following is a summary of how we collect, use, and share personal information. For a full description of our practices relating to personal information please read this Policy in its entirety.

You are not required to provide us with any personal information as a Visitor.

When you view our Site, we may store small text files on your device called cookies to automatically recognize you each time you visit. Cookies can help us in many ways, for example, by allowing us to tailor the Site to save your options so that you do not have to set them up manually each time. Cookies are also used to help us track visitors, track usage, conduct research, target advertising, and improve our content and Services. Other sites may also use our cookies to anonymously identify your browser when you visit, such as advertising services that may appear on other sites.

We use Google products including Google Analytics. We use these products to understand how the website is being used in order to improve the Visitor experience. User data is totally anonymous. For an overview of privacy policies, click on them:

How to Opt-out from using your information by Google? 

Anyone has the ability to prevent their data from being used by Google Analytics. In order to perform it, please click here.

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

All collected data going to be used only to adjust the process of using the application. Collected data will not be transferred to third parties for any benefits from it.

We collect information when you:

There are different types of account, and you can register as a: 

When you sign up to subscribe to our Services, sign up for trials of our Services, contact us for support or information, order items from the store on our Site, sign up for a newsletter or other marketing communications, or sign up for a contest or promotion, we may collect:

You may also give us personal information when you use the interactive portions of our Site and Services.

Note that any information you post on interactive Sites and Services are often public and can be seen by others. 

Finally, we may also collect the information you give us when we interact with you on social services such as Facebook, Google+, and Twitter.

Location information: ELD PRO SOLUTION mobile will determine your location for the purposes of providing services.

For a better experience, while using our Service, we may require you to provide us with certain ersonally identifiable information, Files, Photos. The information that we request will be retained by us and used as described in this privacy policy.

You may opt-out from our communications related to the marketing of our Services without any impact on your use of the Site or Services.

You may opt-out from any disclosure to the third-party marketers without any impact on your use of the Site or the Services.

You may opt-out from the following disclosures and uses of your personal information without any impact on your use of our Services. You may do so by emailing frontdesk.eldprosolution@gmail.com

We give you access to a broad range of information about your account and your interactions with us in the «My Account» portion of the Site. You may also have access to the foregoing by contacting customer care by phone or email. 

You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us.

Please note that we may use the services of third-party payment processors to process your payments. Before making a payment, carefully study the details of the transaction, since the total cost may include commissions, taxes, fees and other mandatory payments established by third parties that you will be required to pay. IF YOU HAVE NOT REACHED THE AGE OF MAJORITY, YOU CAN MAKE A PURCHASE USING ONE OR ANOTHER PAYMENT METHOD, ONLY WITH THE PERMISSION OF ONE OF YOUR PARENTS OR GUARDIAN.

Measures we can take:

Often, much of the data is aggregated or statistical data about how people use our Services or Website and is not linked to any personal data. To the extent that this data is itself personal data, or is linked to personal data, we treat it accordingly.

We share information with:

Service Providers. We could share information as Non-Identifying Information.

We share your information with service providers that assist us in delivering our Services. These third parties have access to your personal information only to the extent necessary to perform the functions they carry out on our behalf, are not permitted to use it for other purposes, and are bound to keep the information strictly confidential.

It is not considered a violation by our company to provide information to agents and third parties acting on the basis of an agreement with us, in order to fulfill our obligations to you and only within the framework of agreements. For example, we can hire other companies to process payments, provide data storage, to assist in marketing, to conduct audits. 

Third-party suppliers undertake to protect personal data to the same extent as we do. Third-party suppliers are also prohibited from using your personal data for any other purpose.

We may share your information with third parties with whom we have contracted, affiliates, and business partners. We will require the recipients to use your personal information only for appropriate purposes and take appropriate measures to protect your personal information. 

We also may disclose your information when permitted or required to by law, to enforce our Customer Agreement and our legal relationships with third parties, and to detect, prevent, or otherwise address fraud, security, or technical issues.

Except as described in this Privacy Policy, we will not provide your information to any third parties without your consent, unless we honestly believe that we are required or allowed to do so in accordance with applicable law.

In the event that we sell or transfer all or a portion of our business or assets to a third party, such as in the event of a corporate sale, merger, reorganization, dissolution or similar event, we may transfer information that we have collected to such third party. We will require such a third party to continue to comply with this Privacy Policy.

We may disclose the information if we believe it is necessary: 

We reserve the right to disclose user information when we believe in good faith that such action is necessary to comply with a legal obligation.

Personal information may be stored in Canada or with our affiliates and service providers in foreign countries, including in the United States, where it will be subject to the legal regimes of those jurisdictions.

To help protect the confidentiality of personal information, we use administrative and technological safeguards appropriate to the sensitivity of the personal information being protected. For instance, we operate secure data networks protected by industry-standard firewall and password protection systems. Personal information is stored in secured locations and on services located either at our offices or at the facilities of our data storage providers and technology service providers.

We protect the security of the information you provide to make purchases and to activate subscriptions online by using Secure Sockets Layer software, which encrypts the transmission of such information to our Services.

ELD PRO SOLUTION reserves the right to modify or supplement this Privacy Policy statement at any time. If we make any material change to this Privacy Policy, we will update this Site to include such changes and post a notice on our home page with a link to the updated Privacy Policy. Please read any such notice and the new Privacy Policy statement. Your continued use of this Site and the Services after we post such notice will constitute your acceptance of the new terms.

Information disclosed for such use, including information previously furnished to us, will be treated as if any changes to this Privacy Policy formed the initial terms. However, we will seek your consent if we want to use your personal information for purposes other than those you have agreed to previously.

The following guidelines supplement our general Privacy Policy and follow the rules set by the U.S. Children’s Online Privacy Protection Act (COPPA) and other applicable laws. 

When we use the term «child» or «children» below we mean an individual under 13 years of age or the appropriate age for services directed toward children as defined under applicable laws in other jurisdictions or an individual under 16 years of age in countries subject to the EU General Data Protection Regulation («GDPR») where the collection, use or disclosure of personal information about such an individual is restricted by applicable law. When we use the term «parent» below, we mean to include legal guardians. 

If you are a parent and you find out that your child has provided us with personal information without your consent, you can delete your child’s account by selecting the appropriate option in your child’s ELD PRO SOLUTION Settings or by notifying us. If we find out that we have collected any personal information from children under the appropriate age, we will immediately take steps to remove such information and cancel the child’s account.

We may terminate your right to access and use the services offered on the ELD PRO SOLUTION Website at any time for any reason without liability. If we do so, or if you elect to delete your profile, any rights granted to you herein will immediately cease

THE WEBSITE, CONTENT, AND SERVICES OFFERED ON THE WEBSITE ARE PROVIDED 'AS IS' AND AS AVAILABLE WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. ELD PRO SOLUTION EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE WEBSITE AND SERVICES MAY BE MODIFIED, UPDATED, INTERRUPTED, SUSPENDED OR DISCONTINUED AT ANY TIME WITHOUT NOTICE OR LIABILITY.

We make no representations or warranties with respect to any ELD PRO SOLUTION published on the Website.

We disclaim all liability for the content of ELD PRO SOLUTION. Our non-liability applies, without limitation, to any ELD PRO SOLUTION, including ELD PRO SOLUTION which has been edited by us. We are not liable for any links to third party websites in the ELD PRO SOLUTION, including for the content of the page to which the ELD PRO SOLUTION links.

We disclaim all liability for the content of the Website. The use of our services is in any respect the sole responsibility of the Registered Users. We cannot be held liable for the availability of the Website.

IN NO EVENT SHALL ELD PRO SOLUTION (OR ITS AFFILIATES, LICENSORS AND SUPPLIERS) BE LIABLE CONCERNING ANY SUBJECT MATTER ARISING FROM OR RELATED TO THIS AGREEMENT, THE ELD PRO SOLUTION SERVICE OR ANY OF THE WEBSITES OPERATED BY ELD PRO SOLUTION OR ITS PARENT COMPANY REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) FOR (i) ANY LOSS OF PROFITS, CONTRACTS, REVENUE, BUSINESS, BUSINESS OPPORTUNITY, LOSS OR CORRUPTION OF DATA OR RECOVERY OF DATA, GOODWILL, SECURITY BREACH RESULTING FROM A FAILURE OF A THIRD PARTY TELECOMMUNICATIONS AND/OR THE INTERNET, ANTICIPATED SAVINGS OR REVENUE (REGARDLESS OF WHETHER ANY OF THESE IS DIRECT, INDIRECT OR CONSEQUENTIAL); (ii) ANY LOSS OR DAMAGE ARISING IN CONNECTION WITH LIABILITIES TO THIRD PARTIES (WHETHER DIRECT, INDIRECT OR CONSEQUENTIAL); (iii) ANY MATTER BEYOND ITS REASONABLE CONTROL; (iv) ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER; OR (v) DAMAGES, EVEN IF ELD PRO SOLUTION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.

YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE ELD PRO SOLUTION SERVICE, RELATED SERVICES, FEATURES, OR ANY OTHER GRIEVANCE SHALL BE YOUR TERMINATION AND DISCONTINUATION OF ACCESS TO, OR USE OF THE SERVICE.

ELD PRO SOLUTION IS NOT LIABLE FOR THE GENERAL AVAILABILITY, APPLICABILITY, OR YOUR USE OF THE ELD PRO SOLUTION SERVICE, OR ANY DATA RELATED TO YOUR USE OF NON-ELD PRO SOLUTION APPLICATIONS OR ANY BUSINESS DECISIONS OR THE RESULT OF SUCH DECISIONS MADE BY CUSTOMER USING REVIEW INSIGHTS, INCLUDING WITHOUT LIMITATION LIABILITY FOR BREACH OF CONTRACT, MISREPRESENTATION (WHETHER TORTIOUS OR STATUTORY), TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, RESTITUTION OR OTHERWISE ARISING FROM OR IN CONNECTION WITH THE AGREEMENT, THE ELD PRO SOLUTION SERVICE OR ANY OF THE WEBSITES OPERATED BY ELD PRO SOLUTION.

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

If you want to know what kind of personal data we process, you can request this information at any time. You can find out the list of data that we need to provide to you in articles 13 and 14 of the GDPR. However, when contacting you, you must tell us your specific requirements so that we can legally be able to consider your request and provide an answer.

We will process requests as soon as possible, but at the same time, we ask you to remember that providing a full and legitimate answer with respect to personal data is a complex process that can take up to a month.

Please note that if we are unable to verify your identity through the exchange of electronic messages, or in case of reasonable doubts about your identity, we may ask you to provide an identity document. Only in this way can we avoid disclosing your personal data to a person who can impersonate you.

We will try to respond to all legal requests within one month. If your request is particularly complex or you have made several requests, it may take more than a month. In this case, we will notify you and will keep up to date.

ELD PRO SOLUTION is a provincially regulated entity in Tennessee, USA.

You and ELD PRO SOLUTION agree that any dispute, claim, or controversy between you and ELD PRO SOLUTION arising in connection with or relating in any way to these Agreements or to your relationship with ELD PRO SOLUTION as a user of the Service (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of the Agreements) will be determined by mandatory binding individual arbitration.

The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration. This arbitration provision will survive the termination of the Agreements.

Time for filing

Any arbitration must be commenced by filing a demand for arbitration within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission, or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that period. If applicable law prohibits a one-year limitation period for asserting claims, any claim must be asserted within the shortest time permitted by applicable law.

If you wish to contact our Privacy Officer, you can do one of the following: 

By Email frontdesk.eldprosolution@gmail.com